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Frequently Asked Questions
General Licensing
and Purchasing Questions
 A1. Do I have to purchase a
developer license for every
developer in my team?
 No. We only require the developers who use JIDE APIs
to have their own developer license. For example, if a developer never
even wrote any
GUI code, he/she probably doesn't need a JIDE license.
A2. Does
the Single Developer License include access to the source code?
No, the Single Developer License doesn't include the source code of JIDE
libraries. You need to purchase Source Code License in addition to
Single Developer License in order to get access for the source code.
A3. Can I just purchase Source Code License without purchasing
Single Developer Licenses?
No, we don't sell Source Code
License without the matching Single Developer Licenses. However you could
purchase the Source Code License for less products than those for the
Single Developer License. For example, you can purchase a Single Developer
License
for JIDE Ultimate Suite but only purchase Source Code License for
JIDE Docking Framework.
A4. Do I get free maintenance when I purchase your products?
For the initial license purchase,
it includes three month maintenance for free. After that, you renew
it annually.
A5. What does Annual Maintenance Renewal include?
Maintenance includes both
technical support and product update/upgrade. Once the maintenance
expires, you will no longer have access to the customer download
area where you usually go there and get product upgrades and
updates. You will not be able to get any technical support from us
if it expires.
A6. Do you charge royalty fees?
In most cases, we don't.
There are only two special cases we might charge deployment license
fee (a.k.a. royalty fee). The first case is you have a large
deployment but you don't want to acknowledge using JIDE. The second
case is you expose JIDE APIs to your customers.
For the
first case, you can avoid the charge by acknowledging on your splash
screen, your about dialog, your website etc wherever your users can
easily notice. Or you can purchase unlimited deployment license fee
for $999.99 which is one-time and perpetual.
For the
second case, it is more serious. If your customers use JIDE APIs
through your product release without having their own JIDE developer
licenses, it will a huge loss for us. If your customers are not Java
developers, you of course don't need to worry about this case. But
if they are developers, please email
sales@jidesoft.com and
explain to us the situation so that we can try to find a solution.
Typically, you can either ask your customers to purchase JIDE
license directly from us or you bundle JIDE licenses as part of your
products and resell to them.
A7. Do you accept PO's (purchase orders)?
Yes if your company has a
good credit. To submit a PO, please fax it to 408-904-7381.
Signature is required on the PO. We only accept net30 as the payment
term.
A8. Do you charge for shipping?
No. We deliver products by
email only thus no shipping is needed. As result, we will no ship
any media such as CD to you after you purchase.
A9. I am purchasing from the online store. When I check out, I got an
error message saying "the
order could not be completed at this time". Why is
that?
The most possible reason
is the shopping cart content is not synchronized correctly. You can try to
remove everything from the shopping cart, add them back then try to
check out again. If it is still not working, it could be the credit card you are using is rejected by our credit card processor.
Please email sales@jidesoft.com
so that we can check the credit card processor to find out exactly
what's wrong.
A10. How long does the order process take?
Once you made the purchase
through the online store, PO or the fax order form, you will receive
an order confirmation email from us within a day or even an hour if
you are at the same time zone as we are. In the order confirmation
email, we will ask you a few things in case the order itself doesn't
specify.
After we get reply from you, we will deliver the products to you
right away. So if you could include the above information in the
order, we will skip the order confirmation step and deliver the
products to you.
Evaluation Related Questions
B1. How can I evaluate JIDE products?
We prepare a full functioned evaluation package which has over
100 examples and complete documents. After you register on the
developer forum, you visit
http://www.jidesoft.com/forum/viewtopic.php?t=10
to read the instruction about where and how to download the
evaluation package.
B2. I evaluated JIDE products for more than a month and now the
evaluation package expired. How do I continue my evaluation?
You just go to the same place to download the evaluation package again.
B3. How do I get technical support if I have any questions during
the evaluation?
You can always email
support@jidesoft.com if you have any technical questions.
However you are more welcome to post your question in the
Pre-Sale forum so that other people can see the discussion. We treat
emails and posts the same way so both get the same response speed.
B4. When I tried to use the web start demo jide-demo.jar and write
code using JIDE APIs, I got all kinds of compile errors. Why is
that?
The jide-demo.jar is heavily
obfuscated. It is not intended to use as an API library. Many public
classes are obfuscated and renamed to some other names. That's why
it won't work if you try to use it as a library. Please see answer
above to get an evaluation package if you want to use JIDE APIs.
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