It is a very busy day while we tried to patch JIDE 2.6.6 release to resolve the serious issue with the latest Apple JDK update.

Along the line of Apple, I had a very bad experience with Apple technical support in the last few days. While I was enjoying the new MacBook Pro and said all kinds of good things about Apple during JavaOne, one problem was bothering me. I had to use Vista through boot camp on this laptop once in a while since some software applications only run on Vista. However the Vista keeps freezing randomly. After it is frozen, there is nothing you can do except doing a hard reboot. It happens several times a day and there is no clue when it will happen or which application caused it.

After a brief google, I gave up so I called Apple technical support. Their answer was simply “contract Microsoft”. From years of experience, I knew it was not an issue with Vista. It is either hardware issue (memory especially) or a hardware driver issue. Since all hardware drivers I am using are from a CD included in the MBP box so I claimed to the support ladies that Apple should provide support for it, not Microsoft. I called three times in two days. One lady simply hang up on me. The last lady directs me to a so-called Apple expert. I am surprised how arrogant he is. His name is Sean and he said “contact Microsoft and that’s the final answer” even after I pointed out to him that there are many other people reported the same issues all over the internet.

Totally frustated, I googled deeper and finally found this post below. Following that post, I believe it solved the freezing issue as it doesn’t freeze for several days. It is a driver issue with Nvidia. I included the post below just in case you had the same issue.

http://www.ocztechnologyforum.com/forum/showthread.php?t=54536

As I said, I am not alone on this issue. It is a very common issue and Apple technical support should be aware of it and take supporting boot camp with Vista seriously. Afterall, Mac only has less than 10% market share.

Apple, you disappointed me!